Sticky Mats Frequently Asked Questions

How do I contact you?
You can reach us by email.

What’s the difference between a “tacky mat” versus a “sticky mat”?
There’s no difference. The term “tacky mat” is often used in some American states, but generally in Australia, we call them “sticky mats”.

Where are you located?
We ship from two warehouse storage facilities in Australia, one in Perth and the other in Melbourne. We always have stock on hand and post your mats the same day we receive your order (on business days).

When are you open?
Monday – Friday from 9-5.

I have questions about your products, will you answer them?
Certainly! Send us an email any time!

Do you have different sizes of sticky mats or different colours?
We only supply 900mm x 600mm Tacky Mats, however, you can place two side-by-side to give you bigger sticky mat surface area.

I’m looking for a specific product and can’t find it on your website?
All the products we carry are on the website.

I’m on a tight deadline, what can you do?
We can ship it to you using the fastest and most reasonable method possible. Expedited shipping cost is paid by you. Allow a minimum of 3 days for our sticky mats to be delivered to you.

Can I cut mats in 2 to use in smaller areas?
No. It is not recommended that you cut your mats. The mats have 1 tab in the same corner on each layer, which makes the layers easy to remove. Cutting the mats in 2 will render the non-tabbed half unusable, because without the tabs you cannot peel off individual layers. Each layer is a very thin film and the adhesive holds them together making it extremely difficult to pull them apart.



I don’t want to pay by Credit Card, can I pay by Bank Transfer instead after you raise an invoice for me?
Paying by credit card is your easiest and fastest option. If you really can’t pay by Credit Card, you can send us an Email requesting an invoice, however the cost will be $440 inc GST instead of $399 inc GST.
Note: We will NOT fill out “Creditor Forms” or any other form to become one of your “Suppliers”.

Can I please request a quote?
Unfortunately not. Once you go through our order form, our best price and quantity numbers will automatically be displayed to you.

Can I request a sample item?
Unfortunately not, but we are sure you will love our product if you give it a try.

How do I cancel my order? Will there be a cancellation fee?
You can only cancel your order if we have not shipped it yet. Email for any concerns.

Is there a price break for large orders?
Our order form automatically displays price reductions for large orders as you make them. Use the order form to see the price change!

I just placed an order but I’m not sure it went through, now what?
We are confident in our payment and order systems. If you don’t receive your order within 10 business days, please Email us.

I didn’t receive an order confirmation or tax invoice? What do I need to do?
If you didn’t receive an order confirmation or tax invoice, please Email us and we will let you know if we received your order or not.

Can I add to my existing order? How do I do that?
No. Simply make another order and credit card payment on this website to order more.

How do I place an order?
Visit our order page and fill out the form. The price will adjust automatically. We only accept credit card payments.

When ordering I may have made a mistake, what can I do?
Email us if you have given us the wrong delivery address and we will help you make things right.

I’m out of mats, can I reorder?
Certainly! You can place your order online again.


Pricing & Payment

What are your payment options?
We only accept payments through Visa and Mastercard direct on our website.

What does the online pricing include?
The price online includes the sticky mats ordered and shipped.

The pricing online changed, why?
Pricing is subject to change at any time on the website. Prices change due to changes in cost for the product

Do you charge GST?
GST is charged to any purchase made within Australia. It is included in the amount you are charged at the time of your order.

Are there more charges I should know about?


Shipping & Receiving

Can you ship to a P.O. Box?

Do you ship internationally?
Apart from shipping our sticky mats to Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, we do not ship outside Australia.

I have my own shipping account can you use that?

Once my order is shipped can I track it?
It’s possible. Please Email us for information.

I need my sticky mats fast what are my options?
Your fastest and cheapest options are available in real time as you make your order.

My order wasn’t right when I received it, what can be done?
Email us if something is wrong with your order.

Product was damaged upon receiving my order what do I do?
You should refuse the order from the carrier (FedEx or Australia Post). If you signed for it you can file a claim with the carrier.

How are mats packaged?
All sticky mats come in a cardboard box.

What shipping methods do you use?
We ship using popular Courier Companies and Australia Post.

How long will my order take?
Delivery depends on your location and shipping method chosen. We usually post your sticky mats same-day as we receive your order.



What is your return policy?
We will not accept partially used products. Refunds will be given for items only, customer must pay return shipping. We will only pay return shipping if you receive the wrong item from us.

I received my order and not happy with the product, what do I do?
Email us and we will work with you.



How is my personal info treated? Is it safe?
Personal information is kept safe and never sold to third parties period. Your information is only given out when it deals with your purchase or delivery of the product or service.

How is credit card information handled?
Credit card information is handled by our secure server payment provider only. No sticky mats staff member has access to your information. Our payment gateway provider has software protection that prevents information from being stolen as well.

Is your website secure?
Our website is broken up into 2 areas the shopping cart / payment and regular website. The regular website is not secure, but the shopping cart is. We know the importance of security and take it seriously, and when you go to make a purchase your information is going through a secure channel.