Sticky Mats Frequently Asked Questions

You can reach us by email.

There’s no difference. The term “tacky mat” is often used in some American states, but generally in Australia, we call them “sticky mats”.

We ship from two warehouse storage facilities in Australia, one in Perth and the other in Melbourne. We always have stock on hand and post your mats the same day we receive your order (on business days).

Monday to Friday from 9-5.

We only supply 900mm x 600mm Sticky Mats, however, you can place two side-by-side to give you bigger sticky mat surface area.

We can ship it to you using the fastest and most reasonable method possible. Expedited shipping cost is paid by you. Allow a minimum of 3 days for our sticky mats to be delivered to you.

No. It is not recommended that you cut your mats. The mats have 1 tab in the same corner on each layer, which makes the layers easy to remove. Cutting the mats in 2 will render the non-tabbed half unusable, because without the tabs you cannot peel off individual layers. Each layer is a very thin film and the adhesive holds them together making it extremely difficult to pull them apart.

Ordering

Paying by credit card is your easiest and fastest option. Note: We keep our prices as low as possible, so we can NOT fill out “Creditor Forms” or any other form to become one of your “Suppliers”. Please make your business credit card payment and we will ship to you quickly.

Unfortunately not. Once you go through our order form, our best price and quantity numbers will automatically be displayed to you.

Go to the order form

Unfortunately not, but we are sure you will love our product if you give it a try.

You can only cancel your order if we have not shipped it yet. Email for any concerns.

Our order form automatically displays price reductions for large orders as you make them. Use the order form to see the price change.

We are confident in our payment and order systems. If you don’t receive your order within 10 business days, please Email us.

If you didn’t receive an order confirmation or tax invoice, please Email us and we will let you know if we received your order or not.

No. Simply make another order and credit card payment on this website to order more.

Visit our order page and fill out the form. The price will adjust automatically. We only accept credit card payments.

Place an order

Email us if you have given us the wrong delivery address and we will help you make things right.

Certainly. You can place your order online again.

Order Sticky Mats here

Pricing & Payment

We only accept payments through Visa and Mastercard direct on our website.

The price online includes the sticky mats ordered and shipped.

Pricing is subject to change at any time on the website. Prices change due to changes in cost for the product

GST is charged to any purchase made within Australia. It is included in the amount you are charged at the time of your order.

Shipping & Receiving

Apart from shipping our sticky mats to Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, we do not ship outside Australia.

It’s possible. Please Email us for information.

Your fastest and cheapest options are available in real time as you make your order.

You should refuse the order from the carrier (Courier or Australia Post). If you signed for it you can file a claim with the carrier.

All sticky mats come in a cardboard box.

We ship using popular Courier Companies and Australia Post.

Delivery depends on your location and shipping method chosen. We usually post your sticky mats same-day as we receive your order.

Returns

We will not accept partially used products. Refunds will be given for items only, customer must pay return shipping. We will only pay return shipping if you receive the wrong item from us.

Privacy

Personal information is kept safe and never sold to third parties period. Your information is only given out when it deals with your purchase or delivery of the product or service.

Credit card information is handled by our secure server payment provider only. No sticky mats staff member has access to your information. Our payment gateway provider has software protection that prevents information from being stolen as well.

Our website is broken up into 2 areas the shopping cart / payment and regular website. The regular website is not secure, but the shopping cart is. We know the importance of security and take it seriously, and when you go to make a purchase your information is going through a secure channel.